1. Where do you ship from?

We currently ship from China.

If your order is time-sensitive and you would like to confirm availability before placing your order, please feel free to contact us:

• Email: kexinwu2023@qq.com
• WeChat: Kexina1010
  

We’ll be happy to check real-time stock for you.

2. Where do I send returns?

Return address:

• Room 101, No. 163, Shannan Cun, Huangpu, Shanghai, China.
• Postcode: 200001
• Recipient: Kexin de Kexin
• Tel: +86 15058432330

Please contact us before sending anything back. We will guide you through the return process.

3. Do prices include VAT, duties and import taxes?

Product prices do not include local VAT or import duties.

For most EU and US orders, duties and taxes are calculated and collected upfront at checkout, so no extra fees will be charged on delivery.

For all international destinations, local duties may apply according to your country’s rules.

If duties cannot be prepaid due to local rules or courier limits, checkout will display that taxes may be collected upon delivery.

4. Free shipping & shipping fees

All orders are shipped with tracked services. You’ll receive a tracking link once your parcel has been dispatched.


Europe

• United Kingdom
  
  Free tracked shipping is available on orders of £500 and above.
  
  For orders below £500, shipping fees are calculated automatically at checkout based on your delivery address.
  
  Estimated delivery time:
  
  10–15 working days when dispatched from China.
  
  Delivery times may vary depending on destination and customs clearance.
  
  
  
• Europe, excluding the United Kingdom
  
  Free shipping is available across Europe on orders of €500 and above, excluding duties and taxes. This policy applies to European destinations excluding the United Kingdom.
  
  For orders below €500, shipping fees are calculated automatically at checkout based on your delivery address.
  
  Estimated delivery time:
  
  10–15 working days when dispatched from China.
  
  Delivery times may vary depending on destination and customs clearance.
  
  
  

North America

• United States
  
  Free shipping is available on orders of $500 and above, excluding duties and taxes.
  
  For orders below $500, shipping fees are calculated automatically at checkout based on your delivery address.
  
  For all US orders, local duties and import taxes are not included in the product price and may be calculated at checkout or collected by the courier upon delivery according to your country’s rules.
  
  Estimated delivery time:
  
  10–15 working days when dispatched from China.
  
  Delivery times may vary depending on destination and customs clearance.
  
  
• Canada
  
  Free shipping is available on orders of CA$500 and above, excluding duties and taxes.
  
  For orders below CA$500, shipping fees are calculated automatically at checkout based on your delivery address.
  
  For all Canadian orders, local duties and import taxes are not included in the product price and may be calculated at checkout or collected by the courier upon delivery according to your country’s rules.
  
  Estimated delivery time:
  
  10–15 working days when dispatched from China.
  
  Delivery times may vary depending on destination and customs clearance.
  
  

Asia

We ship from China.


China Mainland, Hong Kong, Macau & Taiwan

Prices are tax-inclusive for customers in Mainland China, Hong Kong, Macau and Taiwan.

Free shipping applies to orders dispatched from our China warehouse and delivered within Mainland China, Hong Kong, Macau or Taiwan.

Estimated delivery time:

Approximately 5–10 working days.


Selected Asian destinations

Free international shipping is available on orders over £300 to selected Asian destinations, including China Mainland, Hong Kong, Macau, Taiwan, Japan, South Korea and Thailand.

For orders below £300, shipping fees are calculated automatically at checkout.

Estimated delivery time:

Approximately 10–15 working days, depending on destination and customs clearance.


Accessories & small pieces

Jewellery and small accessories follow the same shipping rules as ready-to-wear.

They rarely reach the free-shipping threshold on their own, but they can travel free when you add them to a coat or other clothing item in the same order.

5. Processing & dispatch

For pieces shipping from China, including orders to the UK, EU, US, Canada and other international destinations, processing and dispatch normally take 1–5 working days before the parcel is handed over to the courier. This is in addition to the delivery timeframes set out above.

For orders delivered within Mainland China under our local China Mainland delivery service, processing and dispatch usually take 1–3 working days.

Delivery timeframes are estimates only. Final delivery depends on the courier and your location.

6. How are shipping, duties and taxes calculated?

All costs are automatically calculated at checkout based on:

Your delivery address
The items in your basket
Current carrier rates

The total shown at checkout is the final amount you will be charged when “duties paid” appears.