If your order has not yet been processed for shipment, please contact us as soon as possible at kexinwu2023@qq.com.

Once your parcel has been dispatched, cancellation is no longer possible. You may return the item after delivery.

If your order has not yet been shipped, we can help update the details or delivery address.

After dispatch, modifications are not possible. Please review your information carefully before confirming your purchase.

Please check your spam or promotions folder. If you still cannot find it, contact us at kexinwu2023@qq.com.and we’ll verify your order status.

Yes. Please ensure that all recipient details and contact information are entered accurately to avoid delivery issues.

We acceptVisa, MasterCard, American Express, PayPal, Apple Pay, Google Pay, Shop Pay, Wechat Pay, Alipay, UnionPay, Discover, and Bancontact.

Please make sure your billing address, postcode, and card details match your payment provider’s records.

If the issue continues, try another method or contact your bank for assistance.

Refunds are processed back to your original payment method once the return is approved.

You will receive a confirmation email when the refund is issued.

International Orders: for all destinations outside CHINA, the prices displayed on the product page do not include local VAT, customs duties, or import taxes.

If customs duties or taxes are required according to the regulations of your destination country or region, we will calculate and collect these charges at checkout whenever possible.

As a result, in most cases, no additional fees will be due upon delivery.

If, due to local regulations or carrier limitations, these charges cannot be collected in advance, this will be clearly indicated at checkout. In such cases, taxes or duties may be collected by the courier or customs authorities at the time of delivery.

Not necessarily.

Whether customs duties or taxes apply depends on several factors, including:

• The customs policies of the destination country or region
• The type of goods
• The declared value of the shipment

In regions where prepayment is supported, applicable duties and taxes will be calculated and displayed at checkout.

Where prepayment is not possible, any required charges may be collected by local customs or the courier upon delivery, in accordance with local regulations.

All shipping fees, customs duties, and taxes are automatically calculated at checkout based on:

• Your delivery address
• The items in your cart
• Real-time rates from our shipping partners

When the checkout page displays “Duties Paid”, the total amount shown is the final amount you will be charged, and no additional payment is normally required upon delivery.

If the checkout page does not display “Duties Paid,” this indicates that the relevant charges cannot be collected in advance.

In such cases, customs duties or taxes may be collected by the courier or local customs authorities when the parcel arrives at its destination.

The exact amount and collection method are determined by local regulations and authorities.

Tax structures, customs clearance rules, and logistics systems vary between countries and regions.

As a result, the final price at checkout may differ depending on how taxes, duties, and shipping costs are calculated locally.
We aim to displayall applicable and estimable charges at checkout whenever possible, so you can clearly understand the total amount before placing your order.

Orders placed on our international store are generally charged in Euros.

If your card or payment account uses a different currency, your bank or payment provider may apply its own exchange rate and may charge a foreign currency conversion fee.

All orders are shipped using fully tracked delivery services.

Once your order has been dispatched, you will receive a shipping confirmation email with a tracking link so you can follow your parcel at any time.

Shipping options are automatically selected based on your delivery address, item availability, and destination.

Free shipping thresholds, carriers, and estimated delivery times may vary by region, and all available options and costs will be clearly displayed at checkout.

We currently ship from China.
Regardless of the shipping origin, all orders are sent using reliable, trackable international delivery services and follow the customs and clearance requirements of the destination country.

We currently offer international shipping to the following regions:

• United Kingdom
• Most European countries
• North America: United States, Canada
• Selected Asian destinations: Mainland China, Hong Kong SAR, Japan, South Korea, Thailand

Shipping thresholds, delivery times, tax treatments, and customs procedures may vary by destination.

Once you enter your delivery address at checkout, the system will automatically display the available shipping options and final costs applicable to your location.

kexinwu2023@qq.com
Yes. We offer self-pickup from our Shanghai boutique.
Please email kexinwu2023@qq.com at least 48 hours in advance to confirm your collection time.

Pickup address:
Room 101, No. 163 Shannan Cun, Huangpu, Shanghai, China

Currently, we are unable to combine separate orders for shipment.

Once your parcel has been shipped, you’ll receive a tracking link via email or SMS to follow your delivery in real time.

If your parcel has not arrived within the expected time frame, please first check your tracking link for updates.

For missing or delayed packages, contact us at kexinwu2023@qq.com and we’ll liaise with the courier on your behalf.

You may request a return within 14 days of receiving your order.

Items must be unworn, unwashed, with all tags attached and in original packaging.

Please contact kexinwu2023@qq.com before returning any items.

Sale items, customised pieces, intimate apparel, and personal care items are non-returnable unless faulty.

We currently do not offer direct exchanges.

If you need another size or colour, please place a new order once your return has been refunded.

Customers are responsible for return shipping fees.

We recommend using a trackable courier service to ensure safe delivery of your return.

Once your return is received and inspected, refunds are issued within 10 business days, minus a 10% restocking fee.

Processing times may vary depending on your bank or card provider.

Please email kexinwu2023@qq.com within 48 hours of delivery with your order number and photos of the issue.

We will assist in resolving the problem promptly.

Each product page includes a detailed Size Guide (measured flat in cm).

If you are unsure, contact us at kexinwu2023@qq.com with your height and usual fit—we’ll be happy to advise.

Fabric composition and care instructions are listed on each product page.

Some materials may also include additional notes under “Fabric Details”.

Email: kexinwu2023@qq.com
Phone: +86 15058432330
Monday–Friday, 10:00–17:00

Room 101, No. 163, Shannan Cun, Huangpu, Shanghai, China.

We aim to respond to all enquiries within1–2 business days(excluding weekends and public holidays).